Social / Initiatives for Social Consideration

　Recognizing that continuing to have properties that will be selected by tenants is essential to enhancing unitholder value, TOKYU REIT carries out various initiatives aimed at enhancing tenants’ safety/comfort and improving their satisfaction.

◆Major Initiatives

• Promoted disaster prevention and BCP measures
  

• Conducting Disaster-Prevention Training
  At properties owned by TOKYU REIT, to ensure the safety of users and the continuity of tenants’ business in the event of a disaster, disaster-prevention training is conducted regularly, and preparations are made on a daily basis in anticipation of a possible disaster.

• Tenant Satisfaction Survey (Office properties)
  TOKYU REIT conducted a satisfaction survey of tenant employees at owned office properties for the purpose of identifying latent needs that will enable tenant companies to use buildings comfortably and applying them to improve management. TOKYU REIT surveyed officers and employees of tenant companies occupying properties that it owns about items such as the building’s facilities and services and their interest in ESG. The majority of the tenant company officers and employees that responded to the survey rated their overall satisfaction and the survey findings have been shared with PM and BM companies, which will lead to improvements in facilities and services.

  ＜Examples of Initiatives Based on the Results of Questionnaire Survey＞

  At Tokyu Toranomon Building, private booths were established at the office entrance based on the results of the tenant satisfaction survey
  　

• Conducting Training for Tenant Employees and Mystery Shopping (Futako Tamagawa Rise)
  Training and mystery shopping are conducted for the purpose of improving tenant employees’ customer service capabilities. Through these, the aim is to enhance employees’ skills as well as providing high-quality customer service that will satisfy customers who visit stores.

  
  ＜Examples of Initiatives in FY2024＞
  ・Training for all employees (twice a year)
  ・Training for store managers
  ・Customer service role-play training
  ・Mystery shopping (targeting restaurants)
  ・Body maintenance training
  ・On-site training on visual merchandising (VMD)
  　

• Measures for Improving Tenant Satisfaction (Futako Tamagawa Rise)
  At Futako Tamagawa Rise, the voices of tenant employees are taken into the conversations at the site on a daily basis and employee feedback boxes are installed in store break rooms that allow tenant employees to submit requests and opinions.
  Based on the results, training and events are held for tenant employees, improvements are made to the building environment, and various measures are implemented throughout the year to enable tenant employees to use the building comfortably.
  
  ＜Examples of Initiatives in FY2024＞

  ・Holding Futako Tamagawa Rise Sports Festival 2024
  　Holding joint sports festival for all workers at Futako Tamagawa Rise
  　
  
  ・Holding film screenings
  　Free film screenings are held for tenant employees
  　
  
  ・Distributing complimentary passes and coupons to employees
  　Complimentary passes that may be used in the facility and coupons that may be used for a limited time are distributed to tenant employees
  　
  
  ・Distributing drink tickets when the beer terrace is open
  　
  
  ・Holding Skate Garden free access event
  　An event was held for tenant employees that made Skate Garden on the premises available for their use free of charge
  　
  
  ・Holding Tamagawa Fireworks Festival viewing event
  　
  
  ・Holding employee encouragement events
  　Holding events to distribute half-price tickets available at vending machines in the resting room for employees and candy, etc. that express a sense of gratitude toward tenant employees
  
  ・Offering discounts for night sky yoga and Pilates events
  　
  
  ・Holding discounted product sales plan “ZERO RISE”
  　Food and clothing that cannot be sold to customers due to various reasons are sold at a special price from the perspective of improving the satisfaction of tenant employees and environmental conservation
  　

• Installation of digital signage inside and outside elevator cars (11 properties)
  A digital signage has been installed inside and outside the elevator cars to provide useful information, such as information related to advertisement and disaster prevention, to tenant employees and visitors.
  　
  

• Renovation of rooftop
  ・TOKYU REIT Toranomon Building
  

  ・Tokyu Bancho Building
  

• Attraction of food trucks for office workers（Tokyu Bancho Building,Kojimachi Square）
  　

◆Supply Chain Policy
Tokyu REIM established the “Supply Chain Policy” in March 2025. It strives to understand the issues regarding sustainability of the entire supply chain involved in TOKYU REIT’s business, and is making efforts toward the formation of a sustainable society in cooperation with tenants, local communities, business partners and stakeholders.

• Human rights training for the establishment of Supply Chain Policy
  Upon the establishment of the Supply Chain Policy, Tokyu REIM conducted human rights training for all officers and employees in December 2024. In the training, it held a workshop to consider and talk about the human rights issues that may occur in the supply chain of TOKYU REIT and Tokyu REIM and the countermeasures against them, after a lecture was given by a visiting lecturer to deepen the understanding on business and human rights. Tokyu REIM has established the Supply Chain Policy based also on the opinions that were given in the training.
  
  Human rights training for the establishment of Supply Chain Policy (2024)

◆Sponsor’s Initiatives on Supply Chain
The sponsor Tokyu Corporation and its consolidated subsidiaries are engaged in resolving social issues through their businesses with a focus on urban development in areas served by Tokyu Railway lines. In the process of developing a wide range of businesses, they have built a diversified supply chain.
　As a responsible member of the global supply chain, Tokyu Corporation recognizes that it is required to pursue initiatives addressing issues such as human rights and the environment that include not just the company itself but also the supply chain. It has therefore formulated a Sustainable Supply Chain Policy. It also shares its approach to human rights, environmental issues, etc. with its business partners, recognizes the environmental and social risks in the supply chain relating to transactions in general (including procurement of raw materials and products), strives to identify related supply chain issues via its business activities, and engages in optimal business activities for the realization of a sustainable society. As a consolidated subsidiary, Tokyu REIM shares this policy and strives to address sustainability-related issues, including those related to the supply chain.

◆Sustainable Supply Chain Policy Guidelines
To increase understanding of the Sustainable Supply Chain Policy’s meaning and contents, the sponsor Tokyu Corporation has created a Sustainable Supply Chain Policy Guidelines that explains each item in the policy, related laws and regulations, and guidelines for practical implementation, with the aim of putting it into practice across the entire supply chain.
Tokyu REIM has also informed its business partners about the above policy and guidelines.

Please refer to this page, about the Sustainable Supply Chain Policy Guidelines.

◆Supplier-Related Violations and Incidents
At TOKYU REIT and Tokyu REIM, there have been no serious supplier-related violations or incidents impacting stakeholders (FY2024).

◆Tokyu Group’s Contact Points for Dialogue with Stakeholders
As contact points for its customers, Tokyu Group handles inquires by phone and mail or via its website and has established the Tokyu Customer Center, which accepts feedback and requests.

Please refer to this page, about the Tokyu Customer Center.

◆Collaboration with PM Companies

• PM company selection criteria
  TOKYU REIT selects PM companies by comprehensively taking into account their tenant sales capabilities backed by tenant-related information networks and community-based expertise and the reduction of costs based on economies of scale, as well as considering the following points:
  <Main Selection Criteria for PM Companies>
  ・Business history and company’s financial situation
  ・Project track record
  ・PM management structure, number of employees, number of employees with professional qualifications
  ・Ability to attract new tenants and ability to negotiate with existing tenants
  ・Capacity to manage costs and propose measures related to building management
  ・Ability to formulate asset protection plans, manage construction, and propose measures to reduce costs
  ・BCP measures
  ・Status of environmental initiatives and capacity to propose energy-saving measures
  ・Compensation and fee standards

• Holding report meetings with PMs
  Tokyu REIM monitors the status of management of assets by receiving reports from PM companies every month as a rule. It also analyzes differences between asset management plans and performance, then provides appropriate instructions to PM companies based on the results.
  ＜Main Items Reported at PM Report Meetings＞
  ・Status of tenant-related income and expenditures
  ・Requests and complaints from tenants and status of handling them
  ・Status of property operating expenses, etc.
  ・Status of property occupancy/leasing
  ・Status of facility management
  ・Status of energy use

• Holding Joint Workshops with PM Companies
  For the purpose of enhancing employees’ various specialized skills and working level and developing REIT and real estate management professionals, Tokyu REIM holds workshops led by external guest instructors for personnel in charge of acquiring and managing its properties and personnel in charge at PM companies. Furthermore, for the purpose of implementing good property management from an ESG perspective, the workshops also include content related to subjects such as properties’ environmental performance.
  
  ＜Workshops Held＞
  

  	FY2020	FY2021	FY2022	FY2023	FY2024
  No. of workshops	1	2	4	1	1

  
  ＜Example Training Topics＞
  ・Building Standards Act
  ・Building Energy Efficiency Act
  ・Basic knowledge about building equipment (energy-efficient equipment, etc.) 
  
  A/C workshop (2023)

• Conducting PM Assessments
  Tokyu REIM conducts assessments of PM supplier companies once a year for the purpose of verifying whether it will continue to do business with them. It provides feedback on the PM assessment results, and at that time, it provides guidance on making improvements for items that require improvement.
  
  ＜Main Details of PM Assessments＞
  ・Structure of PM company (business stability, PM business implementation system, BCP measures, system for selecting, managing, and supervising building management companies)  
  ・PM business initiatives (tenant sales management, facility maintenance and management, asset protection management, environmental measures (establishment of energy-saving promotion system, approach to proposing energy-saving measures, work supporting acquisition of environmental certifications, etc.))
  ・PM compensation criteria

• Flooding prevention measures (Futako Tamagawa Rise)
  ・Installation of vertical damp-proof barriers
  
  
  ・Installation of watertight doors
  

  ・Creating plan to secure evacuation routes and prevent flooding during inundation
  For the purpose of ensuring the rapid and smooth evacuation of facility users and preventing flooding in the event of inundation, Futako Tamagawa Rise has created a Plan to Secure Evacuation and Prevent Flooding during Inundation and released the details.

  
    Please refer to this page, about the Plan to Secure Evacuation and Prevent Flooding during Inundation. (only in Japanese)
  
  ・Installation of rainwater storage tanks

• Donating Emergency Preserved Food to a Foodbank (Tokyu REIM)
  When replacing emergency preserved food stored in preparation for a major disaster or the like, surplus food was distributed to Tokyu REIM employees (including temporary staff) and donated to Foodbank Shibuya (Note), a registered NPO.
  (Note) An NPO that aims to create a mechanism for local people to help each other through collecting food in the community and providing support to people in need.

• Installation of community bicycle (Tokyu Bancho Building, TOKYU REIT Ebisu Building)
  

• Environmental Development Aimed at Creating a Walkable City (Futako Tamagawa Rise)
  Futako Tamagawa Rise is developing rules and signs to promote safety and striving to develop a safe, comfortable environment by taking steps such as eliminating illegal bicycle parking, preventing crime, and cleaning, with the aim of developing a pedestrian-friendly walkable city.
  

• Developing Facilities That Consider Ease of Use for Customers (Futako Tamagawa Rise)
  With the aim of offering facilities that are comfortable for all customers to spend time in, Futako Tamagawa Rise has established a baby room equipped with water dispensers for formula, baby beds, a nursing corner, etc. inside the facility. It has also installed accessible seating and established multi-purpose bathrooms adapted to ostomates in the facility. In March 2025, renovation work of the baby resting room and the resting space at the common area of town front and river front were conducted.
  

  Please refer to this page, about information of Futako Tamagawa Rise’s facilities.

◆Connecting with the Local Community

• Using the Rooftop Garden as a Venue for Learning (Futako Tamagawa Rise)
  A rooftop garden with extensive greenery covering around 6,000 ㎡ has been established at Futako Tamagawa Rise. This is inhabited by diverse flora and fauna belonging to a biological network extending from the shores of the Tama River to the greenery of the Kokubunji cliff line and Todoroki Ravine, helping to maintain and preserve the local ecosystem.

  
  

• Providing Learning Venues and Experiences for Children (Futako Tamagawa Rise)
  In collaboration with the community, venues for learning at Futako Tamagawa Rise are offered targeting local kindergartens, elementary schools, and general customers. These events include crop planting and harvesting experiences in the vegetable garden, skating rink rental, bird watching from the roof garden to the riverbed of Tama River, and art projects involving Tama Art University under industry-academia partnerships.

  
  

• Hosting the “Futakoza” Futako Tamagawa street market (Futako Tamagawa Rise)
  This regularly held market participated by over 60 vendors in total, offering everything from farm-fresh produce to processed goods and painstakingly made handicrafts, showcases the passion of local producers.

  
  

• Futako Tamagawa Rise Food Drive (Futako Tamagawa Rise)

  The Food Drive is a regularly held initiative in the Tamagawa area that collects surplus food from households and the like and delivers it to individuals and facilities in need, with the purpose of supporting individuals and groups that operate initiatives like Kodomo Shokudo (Children’s Cafeteria) to support disadvantaged people through food.
  
  

◆Urban Development Initiatives in Collaboration with Sponsor
Our sponsor, Tokyu Corporation, promotes development aimed at enhancing the value of areas along its railway lines in order to remain the railway of choice. In addition to promoting large-scale development projects in Shibuya and elsewhere, it strives to create environmentally friendly communities and revitalize rail-side areas, promoting next-generation urban development. In collaboration with its sponsor, TOKYU REIT is boosting the value of its investment target areas through a cyclical reinvestment model that continuously increases portfolio value by investing in the same areas as its sponsor, and a long-term investment management strategy ("Surf Plan") that focuses on the cyclical nature of real estate prices over the medium to long term.

＜Example of Sponsor Collaboration＞
Aim for ceaseless value enhancement in investment targeted area through division of roles with sponsor

Please refer to this page, about Tokyu Corporation's urban development business.
Please refer to this page, about TOKYU REIT’s collaboration with Tokyu Corporation and its subsidiaries.